Dispute Resolution

Effective: August 2026

AFMC Group is committed to resolving concerns promptly and professionally. If you have a dispute related to our real estate services or agent conduct, follow these steps.

Step 1 — Informal Resolution with Your Agent

Contact your assigned agent directly. Provide a clear description of the issue and relevant documents. Allow five (5) business days for your agent to respond.

Step 2 — Escalation to the Corporate Broker

Seymour O. Williams, Corporate Broker
AFMC Group — 501 Main St, Suite B, New York, NY 10044
Phone: (212) 644-8231 | Email: [email protected]

Submit your complaint in writing. The broker will acknowledge within three (3) business days and respond within fifteen (15) business days.

Step 3 — NYS Department of State

For potential violations of NYS real estate licensing law:
NYS Division of Licensing Services
One Commerce Plaza, 99 Washington Ave, Albany, NY 12231
Phone: (518) 474-4429 | dos.ny.gov/licensing

Step 4 — Mediation and Arbitration

• REBNY — Mediation and arbitration services: rebny.com
• American Arbitration Association (AAA) — adr.org

This process does not limit your right to pursue legal remedies under New York law.